Help Center - Membership and Billing

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Basic Membership

What is a basic membership

A basic membership is a totally free membership to You will receive access to many integral parts of the site, as well as a newsletter each week with breaking diet news you need to know!

What are the benefits of a basic membership?

Free membership includes:

  • Access to the Online Support Community, including blogging and Discussion Boards (except for Premium Member Boards).
  • Online Support Buddies
  • Local Support Groups
  • Great articles and newsletters
  • Access to tracking tools.

Premium Membership

What are the benefits of a Premium Membership?

Premium Membership includes:

  • Access to 8 different lifestyle-based meal plans
  • Practical exercise plans based on your fitness level
  • Exclusive expert advice through the Premium Members Only Discussion Board and Newsletters

All this along with access to the Online Support Community, Support Buddies, Expert Blogs, Local Support Groups, Articles, Exercise Demos, Fitness Videos, news items and more!

How do I purchase a Premium Membership?

After taking the Quiz and getting your free meal plan and exercise plan recommendations, you will be prompted to join as a premium member if you want to get your complete weight loss program, including meal plans, exercise plans and personal Dietitian consultation benefits.

If you do not decide to join at this time, you can be a free member and enjoy the many free benefits. When you decide you want to have access to your Premium Membership benefits, simply purchase a Premium Membership.

What is the price of a Premium Membership?

Currently, our premium membership is a monthly rate of $9.99/month. You may cancel your membership at any time.

What are the payment methods available?

When purchasing a Premium Membership, you can choose to pay by using your credit card online or mail. If you are new to, click "Register" in the top right corner of the homepage and enter the information requested. The next page is the payment page where all payment options can be found. If you are a basic member and wish to upgrade, click on "Upgrade" in the top right corner of your homepage. If you need further assistance, you can contact us for more information.


How do I renew my Premium Membership? will automatically renew your subscription monthly to ensure that there is no interruption of your Premium Membership. will charge your credit card at the rate of $9.99/month.

Unless you provide with at least 48-hour prior notice that you are canceling your subscription, we may renew your subscription without further authorization from you. Renewal fees are non-refundable. Auto-renewal applies to credit card payments only.

Contact Customer Care

How can I talk to someone at

Our Customer Care Representatives are here to answer your questions Monday-Friday from 9:00 AM-5:00 PM (Eastern Standard Time). Click on the following link to fill out a Web Form for help. You can find this Web Form by clicking "Contact Us" at the very bottom of every page.